1. Preamble
These Terms and Conditions of Sale (hereinafter referred to as “T&Cs”) govern the contractual relationship between:
- The company THC Labs, a company incorporated under Czech law (THC Labs S.R.O., IČO: 23335882), with its registered office at Kaprova 42/14, 110 00 Prague 1, Czech Republic, operating the website www.spacecake.co, hereinafter referred to as “the Seller” or “the Company”;
- And any natural person of legal age or legal entity making a purchase on the Site, hereinafter referred to as “the Customer” or “the Buyer”.
These T&Cs apply to any order placed by a Customer residing in one of the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, United Kingdom.
These T&Cs are established in accordance with:
- Directive 2011/83/EU on consumer rights,
- Regulation (EU) 2016/679 (GDPR),
- Applicable national legislation in the Customer’s country of residence,
- And, for UK customers, the UK Consumer Rights Act 2015 and UK GDPR.
1. Products
The products sold are described and presented as accurately as possible on the Site. These include hemp- and CBD-based products, in compliance with applicable legislation in the authorized delivery countries.
⚠️ All products offered comply with the maximum THC level allowed in the delivery country (below 0.2%). No therapeutic or medical products are sold. The Customer is responsible for verifying the legality of their purchase under their local laws.
Strictly non-medical use
The products sold are not intended to diagnose, treat, cure, or prevent any disease. They shall in no way be considered as medicine.
The Customer acknowledges that they use the products under their sole responsibility, in accordance with the regulations in force in their country.
2. Orders
2.1 Order Process
The Customer selects the products and validates the cart. Before payment, a summary allows them to check the details, the total price including VAT, and any applicable shipping costs.
2.2 Acceptance of the T&Cs
Acceptance of the T&Cs is mandatory to finalize any order. It is confirmed by checking a box at checkout.
Orders, invoices, and communications are archived on a reliable and durable medium in accordance with Article 1360 of the French Civil Code and may be produced as proof.
3. Prices
Prices are indicated in euros (€), all taxes included (VAT included where applicable). For deliveries outside the European Union (e.g. UK), customs duties may apply and are the responsibility of the Customer.
4. Payment
Payment is due upon ordering. Accepted methods: credit card, bank transfer, cryptocurrency (if applicable). Payments are secured via our certified service provider.
5. Delivery
5.1 Delivery Zones
The Company delivers to the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, United Kingdom.
Delivery is made to the address indicated by the Customer when placing the order, either at home or at a pickup point.
5.2 Delivery Times
Delivery times are estimated between 1 and 10 working days depending on the destination. In case of delay or stock shortage, the Customer will be informed.
6. Right of Withdrawal
In accordance with the Customer’s local legislation, they have a period of 14 days from receipt of the products to exercise their right of withdrawal, without having to provide a reason.
⚠️ The right of withdrawal does not apply to opened, perishable, or customized products.
To exercise this right, the Customer must contact our customer service at contact@spacecake.co. Return costs are the responsibility of the Customer.
7. Liability & Warranties
7.1 Legal Warranty
In accordance with European regulations, products sold benefit from the legal warranty of conformity within 2 years from delivery.
For perishable products or those with a best-before date (BBD), the warranty applies only until that date, if it is earlier than the legal warranty period.
7.2 Limitation of Liability
The Company shall not be held liable for any indirect damage resulting from the use of the products sold.
8. Personal Data (GDPR)
Data collected are processed in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable local laws in each Customer’s country of residence, including UK GDPR in the United Kingdom.
The Customer may, at any time, exercise their rights of access, rectification, objection, or deletion of their data by contacting contact@spacecake.co.
9. Mediation and Dispute Resolution
9.1 Customers residing in the EU (excluding UK)
In the event of a dispute, in accordance with Article L.612-1 of the French Consumer Code and equivalent European laws, the Customer may seek free consumer mediation.
The name and contact details of the approved mediator will be provided upon request by our customer service.
9.2 Customers residing in the United Kingdom
The Customer may file a complaint through an approved Alternative Dispute Resolution (ADR) body, or contact the UK International Consumer Centre.
10. Governing Law and Jurisdiction
These T&Cs are governed by the law of the Customer’s country of residence, in accordance with the Rome I Regulation.
In the event of a dispute, the competent jurisdiction shall be that of the Customer’s place of residence.
11. Intellectual Property
All elements of the Site (texts, visuals, logos, trademarks) are the exclusive property of the Company. Any reproduction is prohibited without prior written authorization.
12. Severability Clause
If any clause of these T&Cs is declared null or unenforceable, the other clauses shall remain fully valid.
13. Minimum Age
By accessing the Site and making a purchase, the Customer declares that they are at least 18 years old (or the legal age in their country of residence if higher), and legally authorized to purchase hemp/CBD-based products.
